Have a question not answered in this article?
(Click on the + and – to expand/collapse each section)
Need help with something not listed on this page?
- Use our chatbox at the bottom of all pages:
- Email us at: [email protected]
Can I get a Demo?
Yes, most definitely.
Please click on the schedule demo button on our landing page.
Do you have an Affiliate Program?
We certainly do!
And you do not even need to have a subscription to sign up.
To apply please register an account and then click on the Affiliate Link at the top of our Dashboard.
Do you offer support?
We are always here to support you.
Click on our round chatbox at the bottom of every page:
email us at [email protected] to get help quickly!
What Platforms do you support?
You can see our full list of supported platforms here.
Do you support social listening on Twitter?
Yes we do!
For more info see: The Ultimate Guide to Social Listening on Twitter
Do you have historical data?
No, we do not CURRENTLY save any data other than your matches.
We could in theory though so if that is important to your use case then contact us and let us know.
What is social listening and how is it valuable?
You can see this article: Social Listening By Brands: Why Is It So Important?
What kind of data is collected?
We collect data on the activity going on across social media and the internet.
For more info we suggest registering an account and trying the tool for free.
Didn’t receive a confirmation email?
1. Check your Spam Folder
2. Whitelist our email addresses:
All alert emails are sent from this email address:
All account related and support emails are sent from this email address:
Here is a tutorial on how to do that in some popular email providers: http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/
3. Double check your username/email
Doublecheck that your email address is correct by looking at your username in the top right hand corner of the tool:
4. Still can’t find it?
Boolean Matches Not Working?
Be sure you are using capital letters for the “AND” or “OR.
dogs and cats
dogs AND cats
We now have a whole word matching feature that does exactly this:
Can a human take a look at my Searcher and make sure its setup correctly?
Yes, most definitely. Just check this box when adding or editing your Searcher:
Can I request a new feature be added?
You can sure can! Check our our feature portal here to add one or upvote existing.
How can I include or exclude subreddits from a Reddit Searcher?
Do you have any video tutorials?
We are working on more now. You can find some on our YouTube channel.
What should I search for?
We recommend you check out this article: What we Recommend Every Company Search for using Notifier.